MISSION
LOG

PROBLEM

National payors needed a centralized platform to manage NEMT benefits across 30+ states — fragmented systems, manual authorization averaging 15+ minutes per trip, and zero real-time visibility into $500M+ in annual spend.

APPROACH

Designed a multi-tenant platform with real-time trip authorization workflows under 3 seconds, eligibility verification via payer integrations, and a provider network of 5,000+ transportation companies. Built for HIPAA compliance from day one.

OUTCOME

Processing 2M+ trips annually across 30+ states. Authorization time dropped from 15 minutes to under 3 seconds. Platform manages $500M+ in annual NEMT spend for national payors.

PROBLEM

12+ health systems struggling with 18% denial rates, $200M+ in annual revenue leakage, and manual claims workflows taking 6+ weeks per reconciliation cycle. Legacy RCM tools couldn't scale.

APPROACH

Built a modern RCM platform with automated charge capture processing 100K+ claims daily, ML-powered denial management with root cause analysis, and real-time payer reconciliation dashboards across 50+ payer contracts.

OUTCOME

Processing $1B+ in claims annually. Denial rates dropped from 18% to 11.7%. Reconciliation time cut from 6 weeks to 48 hours. Recovered $30M+ in previously lost revenue in year one.

PROBLEM

Call center handling 50K+ monthly calls with 8-minute average wait times, 35% call abandonment rate, and $2.1M annual operational costs. Human agents overwhelmed by routine requests that made up 75% of volume.

APPROACH

Built custom AI voice agents with NLU handling 200+ intent categories, multi-turn conversation flows, and sub-2-second response times. Designed intelligent escalation with full context transfer — human agents see complete conversation history.

OUTCOME

70% of requests fully automated. Average handle time dropped from 6 minutes to 2.4 minutes. Call abandonment rate fell from 35% to 8%. Operational costs reduced by 45%, saving $950K annually. 94% caller satisfaction score.

PROBLEM

Wealth management firm managing $500M+ AUM across 15K+ client accounts using spreadsheets and legacy tools. Advisors spending 40% of their time on manual reporting. Clients had zero self-service access.

APPROACH

Built web and mobile platform with real-time portfolio tracking, automated daily performance calculations across 15K+ accounts, secure document vault with 256-bit encryption, and white-labeled client portal. SOC 2 compliant architecture throughout.

OUTCOME

15K+ accounts on platform managing $500M+ in AUM. Advisor reporting time reduced by 75%. Client self-service adoption at 82% within 6 months. 99.97% uptime since launch.

PROBLEM

Fintech startup hit scaling ceiling — monolithic ledger couldn't handle transaction volume. Needed to 10× throughput without any downtime or compliance gaps.

APPROACH

Designed event-driven architecture with CQRS pattern. Migrated incrementally using strangler fig pattern. Maintained SOC 2 compliance throughout the entire migration.

OUTCOME

10× throughput improvement. Sub-100ms latency. Zero downtime during migration. Passed SOC 2 Type II audit three months after completion.

PROBLEM

Seed-stage startup with 4 months of runway needed to go from prototype to paying customers. Required multi-tenant architecture handling 500M+ daily events with sub-second query times.

APPROACH

Embedded a 4-person squad alongside 2 founding engineers. Built multi-tenant architecture on ClickHouse processing 500M+ events daily, real-time data pipeline with <200ms ingestion latency, and embeddable dashboard SDK.

OUTCOME

Shipped to first 8 paying customers in 12 weeks. 50+ tenants within 6 months. Processing 500M+ events daily with sub-second queries. Secured $4.2M Series A within 60 days of launch.